All in From the business world
Today my boss stated something which I think is a very good way to illustrate the difference between a business controller and a financial controller.
The financial controller would say: “This month we used 15 tons of raw material. Shit, why aren’t any costs recorded?”
Inertia is a universal principle which applies to any moving object. Businesses have it too; they call it pushback or change management, buy-in and other such words. Thanks to this inertia I learned a few things about how ownership and empowerment are basic to controlling a business and how monitoring can actually destroy value.
It’s a fact of life, you can’t explain everything to everyone. But many times we ignore it and we try to do exactly that. Maybe we think that the more we explain, the more likely we are to get our message through. Or maybe we just do it because it’s easier than explaining less.
Business controlling is a lot about understanding the effects of decisions and actions and sharing that understanding. When presenting results, I want to keep the focus on what is most relevant and trigger the right discussions. But how to get there?